Customer Service Awareness Training

Customer service training is important for any employer. In this course essential
guidance is given on customer service on the phone and in person and for those who are
directly customer facing and those who are not.
How to deal with stressful situations is covered and instruction on LAST a devised system for
customer service, that teaches employees how to approach any customer or client that they
have to deal with during the course of their work. All aspects of successful customer service
are covered and with role play exercises which can be done in a group or individually.

Learning outcomes
This guide will give you a complete understanding of how customer service can benefit your
business or organisation, which different types of training you might need, and what you
need to do to execute a comprehensive training program.




This course should take up to 1 hour and will provide 1 CPD Point.

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